This Policy Supersedes All Previous Documents Regarding the Return of Product
Original Purchaser
Lakeland accepts request for Return Goods Authorization (RGA) from the original purchaser, only.
RGA Criteria/Conditions:
The RGA Request must be received within 90-days of the original invoice date.
RGA’s are considered for Defects in Manufacturing, Quality Workmanship, or Shipping Errors, only.
Obsolete, Discontinued, and Expired Products will not be considered for return.
RGA Request cannot be accepted without a “financially equal, offset/replacement order.”
Unless specified by written contract, RGA Requests will not be accepted for a customer’s Overstock, Excess Inventory, or Loss of Business.
Freight Claim issues for Missing or Damaged in Transit.
An RGA Request must be received within 5 business days of the Customer’s receipt of product.
Lakeland accepts the carrier’s Proof of Delivery Documentation.
The Customer must identify shortages or damage on the carrier’s documentation.
Inspection
All returns will be inspected by our Quality Assurance Team.
Lakeland will make the final disposition of returned product.
Returned product must be in saleable condition, packed in a way to prevent damage or loss and must include all accessories, manuals, documentation, and registration that shipped with the product.
Custom and Configured Products:
Custom Products will meet agreed upon specifications and be free from defects in workmanship or material.
Custom Products will not be accepted for return unless there is a Manufacturing, Quality, or Shipping Error.
All fire products will be considered Custom Products.
How To Request a Return Goods Authorization (RGA)
To request a Return Goods Authorization (RGA), you may call Lakeland Customer Service at 1-800-645-9291 or email sales@lakeland.com.
If the request is approved, you will be provided with an RGA Number and return instructions via email.
Returns must be packaged in a way to prevent damage or loss.
The RGA number must be clearly identified on the outer shipping carton.
Returns received without an RGA Number clearly identified on the outside packaging, will be returned.
Lakeland cannot be responsible for Return Freight Costs or Lost/Damaged packages.
Please Note
Returned product(s) must be received within 30-days of the issuance of the RGA. After 30-days, the RGA is void.
All Fire Turn-Out Gear must be properly laundered before returning to Lakeland. Fire Turn-Out Gear not properly laundered will be returned to the shipper.
Lakeland cannot be responsible for Return Freight Costs or Lost/Damaged packages in the return of improperly laundered Fire Turn-Out Gear.
Exceptions
Exception requests will be directed to Senior Management for review
If approved, returned product, under exception, will be subject to a 20% restocking fee.
Return Freight Charges for RGA’s approved under an exception, are the responsibility of the customer.
It is recommended that you ship the return via insured service with a tracking number.
Lakeland cannot be responsible for Return Freight Costs or Lost/Damaged packages.